1. Contract

Your contract is with Wild Wonders Expedition (hereinafter referred to as “TO”, “we” or “us”). These terms and conditions apply to all brochures, correspondence, and bookings made with us. No person has authority to alter these conditions.

Before confirming a booking, you must ensure you have read and understood these terms. By requesting confirmation, you acknowledge full acceptance. A binding contract comes into existence once we confirm your booking in writing.

2. Booking Procedure

Wild Wonders Expedition provides tailor-made safari and travel experiences based on client requirements. A binding contract is formed when:

a) We receive a 30% deposit of the total quotation, or

b) Full payment is received for bookings made less than 45 days before departure.

No contract exists until payment is received. Full payment must be completed 45 days prior to departure. Failure may result in cancellation of services.

The lead traveller is responsible for full payment of all members in the booking group and ensuring all participants understand these terms. Bank charges remain the client’s responsibility.

3. Medical Conditions and Disabilities

You must disclose any medical condition or disability before booking. We reserve the right to refuse or cancel bookings where we cannot safely accommodate specific requirements.

4. Documentation

All travel documents must be checked upon receipt. Any errors must be reported within 7 days. After this period, corrections may not be possible and costs may be incurred by the client.

5. Payment Terms

A 30% deposit is required to confirm any booking. The remaining balance must be paid no later than 45 days before arrival. Late bookings require full payment immediately.

6. Cancellation by You

All cancellations must be made in writing. Refund structure applies as follows:

40+ days before departure: 75% refund

39–20 days: 50% refund

19–10 days: 25% refund

9 days or less: no refund

Deposits and amendment fees are non-refundable. Changes to itineraries may incur additional charges depending on timing.

7. Pricing Itineraries

Prices are based on current operational costs at the time of quotation. We may adjust prices due to changes in taxes, fuel, park fees, or supplier costs.

We absorb increases up to 2%. Any increase beyond this may be charged to the client. If increases exceed 10% before 60 days of departure, cancellation with full refund is permitted.

8. Amendments by You

Any amendments must be requested in writing. We will make reasonable efforts to accommodate changes, subject to availability and applicable fees.

9. Cancellation by TO

We reserve the right to cancel bookings before full payment due to unforeseen circumstances or force majeure. Refunds depend on recoverable costs from suppliers.

10. Amendments by TO

We may make minor or major changes to itineraries. In case of major changes, you may accept the change, choose an alternative, or request a refund.

11. Carriers

We are not responsible for airline or transport delays, cancellations, schedule changes, or lost baggage.

12. Your Responsibility

You are responsible for ensuring valid passports, visas, vaccinations, and insurance. Participation in safari activities involves inherent risks.

13. Insurance

Comprehensive travel insurance covering medical, evacuation, and loss is mandatory for all clients.

14. The Law

This agreement is governed by the laws of Tanzania. Any disputes shall be handled under Tanzanian jurisdiction.

15. Waiver of Claim Against Introducer

Any third-party introducers or agents are not responsible for contractual claims. All issues must be directed to Wild Wonders Expedition.

16. Problems

Any issues during travel must be reported immediately to staff or management to allow prompt resolution.

17. Baggage

Baggage allowance is limited to 15kg per person in a soft bag plus a small daypack. Excess baggage may be refused.

18. Risk

All travel is undertaken at the client’s own risk. We are not liable for injury, illness, death, or loss of property.

19. Authority on Tour

All decisions made by guides or drivers are final. Clients must comply with local laws and regulations at all times.

20. Marketing

We reserve the right to use photos and videos from tours for marketing purposes unless otherwise agreed in writing.

21. Price Changes

Price adjustments may occur due to changes in park fees, taxes, or government regulations.

22. Access

We are not responsible for disruptions caused by weather, road conditions, or inaccessible routes.

23. Force Majeure

We are not liable for events beyond our control including natural disasters, epidemics, war, or government restrictions.

24. Disputes

All complaints must be reported immediately via email: info@wildwondersexpedition.com or phone: +255 672 940 927.